evolved thinking
The top five don’ts of designing effective employee engagement programs

The top five don’ts of designing effective employee engagement programs

I worked in large organisations for more than 20 years and I think it’s fair to say I’ve experienced my fair share of employee engagement surveys and programs! It’s included everything from completing my first paper-based employee satisfaction survey when I was starting out as a Marketing Assistant, to managing my team’s participation in programs developed by some of the

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Do you need a degree to get a job

Do you need a degree to get a job?

Full disclosure, I don’t have a degree. When I left school, I thought I had an idea of what I wanted to do but I wasn’t sure. To help me figure out what I wanted to do before committing to a degree, I became a fan of doing shorter taster courses. And then the lure of travel happened. I moved

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ethics and data integrity

Ethics and data integrity

Ethics and data integrity: When employee engagement survey data is used to predict the behaviour of people that have completed the survey. As predictive modelling becomes even more commonplace, with models being used to predict everything from what television shows will be watched tonight to election outcomes, there’s a couple of questions that run deep into ethics when predictive modeling

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Who loves a survey?

Who loves a survey?

There is an elephant in the insights room. We need to talk about surveys. Has anybody else noticed just how many companies send out customer satisfaction and feedback surveys? Whether you are asked to complete a survey actually in the shop itself, or via text as you arrive home, the ever-increasing requests to complete surveys seems endless! Compounding this B2B

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Friends Pivot Scene

Don’t be afraid to pivot

Referencing one of the funniest scenes in Friends and a line that I would say gets dropped the most when moving …. pivot pivot! Pivoting in business is something we should be open to. What is a pivot? A pivot can be a change in strategy, shift in positioning, finding the right customer. It can be based on research or

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The CX Principles that can guarantee a successful program – Part 4

The CX Principles that can guarantee a successful program – Part 4

At The Evolved Group, there are a number of CX Principles we follow to ensure we build successful CX programs. Essentially these principles are divided into four important groups – employees and customers, program owners, stakeholders, and the leadership group – and I’ll explore them in detail over the course of this year. This month’s focus is bringing issues to

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