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By Arletta Turnbull. With a shift to FMCG products being purchased online, what must brands do to stand out among the rest?
By Mike M. In our last blog, we examined the reasons businesses need to listen to their employees during and after COVID-19. Now we turn our focus to retaining employees and addressing preventable employee attrition in these unique times.
By Mike M. Periods of disruption such as COVID-19 can have lasting effects for businesses – in areas that we might not have ever expected. One of the consequences of the past few months is that many businesses have been in ‘survival mode’ – focusing on what is directly in front of them – whether this is the work pipeline, remote working adjustments or redundancies.
By Paul Burley. For those of us that now find ourselves working from home during the pandemic, and now also coming to an understanding that this may well continue after the virus is under control, how does company and workplace culture matter if we’re not physically in an office environment?
By Garreth Chandler. Access and understand Net Promoter Scores Benchmarks for Australian B2B suppliers. Learn more about the scores and benchmarks, by industry, including the drivers of NPS performance. Benchmarks available include IT Products, Services and Hardware, Education and Training, Insurance, Legal Services and more.
By Garreth Chandler. The human brain is encoded to understand information that is embedded in our use language. For this reason, the collection and analysis of feedback needs to find ways to determine not just what people are saying but how they say it to deliver real insight. Learn how conversational engagement, driven by AI technology achieves this.