By Kerry Sumner. Full disclosure, I don’t have a degree. When I left school, I thought I had an idea of what I wanted to do but I wasn’t sure. To help me figure out what I wanted to do before committing to a degree, I became a fan of doing shorter taster courses. And then the lure of travel happened.
By Garreth Chandler. At The Evolved Group, there are a number of CX Principles we follow to ensure we build successful CX programs. Essentially these principles are divided into four important groups – employees and customers, program owners, stakeholders, and the leadership group – and I’ll explore them in detail over the course of this year.