evolved thinking
Friends Pivot Scene

Don’t be afraid to pivot

By Kerry Sumner. What is a pivot? A pivot can be a change in strategy, shift in positioning, finding the right customer. It can be based on research or sometimes it’s following your instinct and experimenting.

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The CX Principles that can guarantee a successful program – Part 4

The CX Principles that can guarantee a successful program – Part 4

By Garreth Chandler. At The Evolved Group, there are a number of CX Principles we follow to ensure we build successful CX programs. Essentially these principles are divided into four important groups – employees and customers, program owners, stakeholders, and the leadership group – and I’ll explore them in detail over the course of this year.

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