By Garreth Chandler. At The Evolved Group, there are a number of CX Principles we follow to ensure we build successful CX programs. Essentially these principles are divided into four important groups – employees and customers, program owners, stakeholders, and the leadership group – and I’ll explore them in detail over the course of this year.
By Paul Burley. When it comes to superannuation funds, First State Super takes a very different approach to member satisfaction and service than most.
By Garreth Chandler. CX principles. Program Owners – getting good advice and push back where needed from us.
By Paul Burley. The biggest theme to emerge in my personal conversations with senior CX practitioners was vendors delivering on their promises of performance.
By Arletta Turnbull. A conversation with Mick Moore from Scalene Group about all things retail. Consumer purchasing behaviour, ranging, the state of the retail sector and more.