By Garreth Chandler. Taking a closer look at the principles that underlie successful CX programs for employees and customers.
By Steph Tortorella. University selection. The ability of a university to meet its customers’ needs and expectations can determine its survival and future growth.
By Garreth Chandler. Customer Experience is the glue that binds all these areas together when it matters for customers. It is the delivery of ‘brand promise’.